Frequently Asked Questions

What is NR Electro?
NR Electro is an online store offering consumer electronics and accessories in India — including smartwatches, projectors, audio devices, chargers and more.
How do I place an order?
Browse products, choose the desired options and quantity, click Add to Cart, then go to checkout. Enter your shipping details, choose a payment method and confirm the order.
Tip: You can use guest checkout or create an account for faster future orders and order history.
What if I receive a faulty or damaged product?
Damaged or Defective Items If your product arrives damaged or defective, you must report it within 48 hours of delivery. To raise a complaint, please:
Record a clear video showing the product and the damage/defect in detail.
Send the video to our support team on WhatsApp at +91 89042 42520.
Please note: Return or replacement requests will not be accepted without a proper video proof.
Can I track my order?
Yes — once your order ships, we will email/SMS a tracking number and courier details. You can track the shipment via the courier's website or your order page in your NR Electro account.
What if an item is out of stock?
If a product is out of stock, you may be offered a backorder option, an estimated restock date, or the option to be notified when it becomes available. Alternatively, we will contact you to offer a refund or replacement.